Return & Refund Policy
Last updated: June 19, 2026
At Power House Trailers, we stand behind every trailer and shipping
container we sell. If you’re not completely satisfied with your
purchase, this policy outlines how to return your order and receive a
refund.
1. Return Window
You have 30 days from the delivery date to initiate a return. After 30
days, returns are at our discretion and may be subject to a restocking
fee.
2. Eligible Items
Returnable:
– Standard inventory trailers in original condition
– Standard shipping containers (uncut, unmodified)
– Accessories and replacement parts
Non-Returnable:
– Custom-built or special-order trailers (built to your specifications)
– Container conversions (modified containers — pools, cabins, offices)
– Items damaged through misuse after delivery
– Items missing original VIN documentation
– Items already titled or registered in your name
3. Condition Requirements
Returned items must be:
– In original, unmodified condition
– Free of damage, dents, or alterations
– Accompanied by all original documentation (MCO/MSO, VIN paperwork,
manuals)
– Untitled in your name (do NOT register the trailer if you plan to
return)
4. How to Initiate a Return
1. Contact us within 30 days of delivery:
– Email: info@powerhousetrailers.com with subject “Return Request”
– Phone: +1 (442) 264-8885
2. Provide your order number and reason for return
3. Wait for our Return Authorization (RA) number — do NOT ship without
one
4. We will email shipping instructions and the return address
5. Package the item securely with all documentation
6. Ship via the freight carrier specified in instructions
5. Return Shipping Costs
Buyer pays return shipping when:
– You changed your mind
– You ordered the wrong size or model
– The item is no longer needed
Trailer return freight typically costs $500-$2,000 depending on distance
and equipment. We can provide return freight estimates upon request.
We pay return shipping when:
– We shipped the wrong item
– The item arrived damaged or defective
– The item does not match the description on our website
6. Restocking Fee
A 15% restocking fee applies to returns of:
– Standard inventory items in original condition
– Items returned beyond the 30-day window (if accepted)
No restocking fee for:
– Returns due to our error (wrong item, damaged, misdescribed)
– Defective items covered by warranty
7. Refund Processing
– Refunds are processed within 5-10 business days of receiving and
inspecting the returned item
– Refunds are issued to the original payment method
– You will receive an email confirmation when the refund is issued
– Bank/card processing may take an additional 3-7 business days to
reflect
8. Damaged or Defective Items
If your item arrives damaged or defective:
1. Document the damage with photos BEFORE accepting delivery (if
visible) or within 48 hours
2. Do NOT sign for delivery as “received in good condition” if damage is
visible
3. Contact us within 48 hours of delivery
4. We will arrange repair, replacement, or full refund at our cost
9. Warranty Claims
Manufacturer warranty claims are handled separately. If your trailer has
a defect covered by the manufacturer’s warranty (typically structural
defects, axle issues, etc.), we will help you process the warranty claim
with the manufacturer.
Magnuson-Moss Warranty Act protections apply to all warranties on
consumer products we sell.
10. Cancellations
– Before shipment: Full refund, no restocking fee
– After shipment: Treated as a return — return shipping and restocking
fee may apply
– Custom orders: Cancellation may not be possible once production
begins. Contact us immediately.
11. Exchanges
We do not process direct exchanges. Initiate a return for refund, then
place a new order for the desired item.
12. Special Considerations for Trailers
Because trailers are large, heavy items requiring freight transport:
– Inspect the trailer carefully BEFORE signing the delivery receipt
– Note any damage on the bill of lading at delivery
– Take photos of all sides before accepting delivery
– Once you sign for delivery as “received in good condition,” concealed
damage claims become more difficult to process
13. State Law Disclosures
This policy provides rights in addition to those you have under federal
and state law. Nothing in this policy limits your rights under
applicable consumer protection laws including the California Civil Code
Section 1723 and the Magnuson-Moss Warranty Act.
14. Contact Us
Questions about your return?
Power House Trailers — Returns Department
366 S 22nd St, San Jose, CA 95116
Phone: +1 (442) 264-8885
Email: info@powerhousetrailers.com
Returns processed Monday-Friday, 8:00 AM – 5:00 PM Pacific Time.